Tel: 01457 765 999

 

Frequently Asked Questions (FAQs) – BriteGroup Contract Cleaning Services

Q: What services do you provide?

A: Office cleaning, internal and external window cleaning, cleaning of communal areas – lifts, hallways, receptions, boardrooms, cleaning of washrooms, feminine hygiene bins, air fresheners, water management systems, industrial deep cleans of factories, warehouses, and offices, pest control services, office cleaning products 

Q: Do you offer a trial period?

A: Yes, we offer a 3-month trial. We then work on 12-month contracts rather than 3-yearly as many of the national contract cleaning companies insist upon. 

Q: How long are your contracts?

A: 12-months’ long 

Q: How do you ensure that we are happy with your service?

A: We have regular meetings with you (weekly or monthly) to ensure that you are satisfied with the service. We also use a communications book to detail any questions or queries which we and you are encouraged to use in between these meetings. We also always respond immediately to clients’ calls to ensure a prompt, response and effective service. 

Q: Why choose us?

A: 

  • 12-month rather than the typical 3-year contracts
  • 3-month no obligation trial

  • Quality, trained staff who are easily identified by their livery

  • Copies of all specifications and daily task lists, displayed in cleaning cupboards

  • Health and safety documentation and notices

  • Insurance certificates

  • Quality equipment and materials – all to strict health and safety standards

  • Telephone and email contact details to ensure immediate action on your requests

  • Weekly/monthly reviews with you at your premises

  • Communication book to facilitate good 2-way communication between us and you and as part of our quality audit processes

 

Q: Are there existing clients that we can talk to before commissioning your services?

 A: Yes, we are happy for you to talk to companies that have given us a testimonial. Click here for more details. 

Q: How do I get more information?

A: Please call us today on 01457 765 999 or email us via our Contact Form for a bespoke quotation and a 3-month, no obligation trial to assess our services, if you are thinking about changing your supplier or don’t have a reliable, affordable and customer-focused office cleaning company at present.