Frequently Asked Questions (FAQs) – BriteGroup Contract Cleaning Services
Q: What services do you provide?
A: Office cleaning, internal and external window cleaning, cleaning of communal areas – lifts, hallways, receptions, boardrooms, cleaning of washrooms, feminine hygiene bins, air fresheners, water management systems, industrial deep cleans of factories, warehouses, and offices, pest control services, office cleaning products
Q: Do you offer a trial period?
A: Yes, we offer a 3-month trial. We then work on 12-month contracts rather than 3-yearly as many of the national contract cleaning companies insist upon.
Q: How long are your contracts?
A: 12-months’ long
Q: How do you ensure that we are happy with your service?
A: We have regular meetings with you (weekly or monthly) to ensure that you are satisfied with the service. We also use a communications book to detail any questions or queries which we and you are encouraged to use in between these meetings. We also always respond immediately to clients’ calls to ensure a prompt, response and effective service.
Q: Why choose us?
- 12-month rather than the typical 3-year contracts
3-month no obligation trial
Quality, trained staff who are easily identified by their livery
Copies of all specifications and daily task lists, displayed in cleaning cupboards
Health and safety documentation and notices
Quality equipment and materials – all to strict health and safety standards
Telephone and email contact details to ensure immediate action on your requests
Weekly/monthly reviews with you at your premises
Communication book to facilitate good 2-way communication between us and you and as part of our quality audit processes
Q: Are there existing clients that we can talk to before commissioning your services?
A: Yes, we are happy for you to talk to companies that have given us a testimonial. Click here for more details.
Q: How do I get more information?
A: Please call us today on 01457 765 999 or email us via our Contact Form for a bespoke quotation and a 3-month, no obligation trial to assess our services, if you are thinking about changing your supplier or don’t have a reliable, affordable and customer-focused office cleaning company at present.